The nurse made a follow-up appointment for a client at the clinic, but the client did not come. Two ...

The nurse made a follow-up appointment for a client at the clinic, but the client did not come. Two days later the client presented at the clinic explaining that a temporary job had come up and he could not come back until he had finished and been paid fo
 
  Which of the following actions should be taken by the nurse next?
  a.
  Explain that patients are seen by appointment only, and set up another appointment for the client
  b.
  Reinforce the need to plan ahead before arranging another appointment
  c.
  Stress that health is the number one priority, and try to fit the client in sometime the same day
  d.
  Understand that some clients are present oriented, and fit the client in so care can be given