Considering the following terms used to label different styles of handling angerthe Sherman tank, the sniper, the constant complainer, and the clam. Which of the following comments would you expect a Sherman tank to make?
a. That sure sounded like a put-down to me..
b. How dare you accuse me of not putting away the linen
c. So, you think you know everything, eh?
d. Why do we always have to rotate shifts?
During a staff meeting, an upset nursing assistant tells the group that the other nursing assistants are given easier patient assignments and are always given their choice of days off.
What approach by the nurse manager would be effective to resolve this conflict? a. Attempt to persuade the upset nursing as-sistant to calm down.
b. Tell the group that this type of conversa-tion needs to be handled privately.
c. Consider transferring the upset nursing assistant to another unit.
d. Acknowledge the feelings of the upset nursing assistant and make a plan to meet with her.
The nurse manager is attempting to resolve an interpersonal conflict between two nurses. Which action below should be done first?
a. Determine the facts related to the situa-tion.
b. Schedule a meeting time for resolution.
c. Have an accurate understanding of the problem or conflict.
d. Have the determination to resolve the conflict.
To resolve a scheduling conflict, a nurse manager is using employment seniority. The nurse manager interprets this as
a. a winwin strategy. c. a loselose strategy.
b. a winlose strategy. d. a compromise.
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