Total quality management (TQM) originated in the service industries, spearheaded especially by the hotel industry, and has been adopted gradually by heavy industry.
Indicate whether the statement is true or false
Wireless Internet carries a cost: security breaches of private conversations is a real possibility.
Indicate whether the statement is true or false
Room charges for individual convention delegates would be posted to the convention's master account.
Indicate whether the statement is true or false
When the hotel approaches capacity, reservations may be regretted if they come:
a. From travel agents
b. As a result of an advertised hotel package
c. For AAA or AARP
d. From a government employee
e. All of the above may be regretted
Hotels are no different from manufacturing: The quality of both products can be monitored, measured and quantified.
Indicate whether the statement is true or false
Detail an overview of the casino's impact on lifestyles.
What will be an ideal response?
Describe the development of the clash between tradition and corporate cultures in the casino industry.
What will be an ideal response?
Sit-down registration pods are more common today than the traditional front-desk design that placed a counter between the staff and the guest.
Indicate whether the statement is true or false
As occupancy improves and the hotel fills, the reservation manager will likely:
a. Book more IT packages
b. Lower room rates
c. Give the central reservation system increased authority to sell and report
d. Restrict sales to government per diem and AARP guests
e. All of the above
As an example of a big name developer the author alludes to a famous developer who bears a striking resemblance to :
a. John Bally
b. Steve Wynn
c. Bugsy Seigel
d. William Harrah
e. None of the above
Quick Reply
