A rule of thumb:
a. Is a simple computation that produces a generalized answer
b. Reduces the room rate by income generated in other departments
c. Deals with the water temperature in the spa
d. Is an estimated ADR
e. All of these except c
Generally, one would expect to see higher average per delegate spending with a medical convention than with a military or religious convention.
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Property Management Systems capture a great deal of information that can then be arranged and reordered in a variety of reports.
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Suggesting the guest might prefer to pay a little extra for better accommodations than he/she originally reserved is called:
a. Upgrading
b. Upselling
c. Upclassing
d. Upassigning
e. All of the above except d are true
Which class of employee has the smallest take-home earnings?
a. Housekeeping
b. Bells
c. Telephone
d. Reservations
e. Security
Hotels ask for a credit-card number when taking a reservation, but they rarely almost never post the charge by opening a folio before the guest arrives.
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Hotels which utilize guest history database systems both save time and appear more efficient; a reservationist using such a system could literally remind the caller what he had for room service breakfast and that it was delivered at 6am.
And ask if he would like to arrange the same order for this visit as well. Indicate whether the statement is true or false
All else being equal, a reservationist should be trained to first offer the caller a:
a. Package rate
b. Convention rate
c. Rack rate
d. Weekend rate
e. Flat rate
Single and double refer to the:
a. Room rate
b. Type of bed
c. S and D
d. Number of guests who could be housed in the room
e. All of the above
To speed check-outs, folios of departing guests may be placed under the guest-room door, even if the hotel offers in-room television access.
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