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Tamera Tamera
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6 years ago
Collecting for the night's room charge requires the night auditor, who is recording the charge, to track down each guest either by telephone or by Blackberry.
 
  Indicate whether the statement is true or false



Which of the following abbreviations has no application to innkeeping?
 
  a. RNA
  b. DNA
  c. SPATT
  d. DLX K N/S
  e. None of the above; that is, they are all hotel-related terms.



The night audit is nothing more than a cumulative inventory of accounts receivable.
 
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IT packages must be offered with care because the hotel is competing against itself: selling the IT room at less than rack rate.
 
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In terms of yield, a 200-room property selling 80 of its rooms for 65 per night ADR would demonstrate identical yield to a different 200-room property selling 65 of its rooms for 80 per night ADR.
 
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The Daily Report to the Manager, which is prepared by the income or day auditor, is a more inclusive report than the Night Auditor's Report to the Manager.
 
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Registered guests who sign for services in bars and restaurants may have those charges appear on their folios.
 
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Although it would be great to do, hotels are limited to one IT package per property, either a spa package; a valentine package, a golf package, etc.
 
  Indicate whether the statement is true or false



Brand equity requires several components to be in place; which of the following is least critical to brand equity?
 
  a. Consistent quality
  b. Location, location, location
  b. Instant identification
  d. Broad distribution
  e. Assured level of service



A hotel has 100 occupancy last night. Yet the guest-service agent prepares to actually room a new arrival even before the first check-out the following day because?
 
  a. It was a DNS
  b. One room was a sleep-out
  c. The ADR was miscalculated
  d. There were reservation no-shows last night
  e. It cannot not be done; the guest-service agent is mistaken
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dainundainun
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6 years ago
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