America's late 19th Century hotels were large, splendid edifices, almost like castles, but because they were open to anyone who came, they were called, Palaces of the people.
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Room count forecasts are prepared by the reservations department and used by the front desk and by other departments (housekeeping, room service, coffee shop) to forecast labor needs.
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RevPar (Revenue Per Available Room), an old industry standby, is quite different from REVPAR, which was introduced about the turn of the century.
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RNA is used:
a. When guests arrive early and their rooms are not yet vacated
b. To charge guests who leave earlier than their anticipated departure date
c. If the guest is not satisfied with the hotel's response to a complaint
d. To indicate a reservation with an assigned res number has been canceled
e. All of the above because the practice is not standardized across the industry
It's possible for one hotel corporation to own another hotel corporation.
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It is helpful to visualize the guest ledger to be at the front desk and the city ledger to be in the accounting office, but computerized hotels mean there is no real physical location.
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A single entity group (a troupe of traveling performers, for example) may have all of their rooms charged to one master folio, also referred to as the A folio.
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An example of an asset is:
a. Taxes collected and due to be paid to a municipal government
b. Accounts receivable due from guests
c. Room sales
d. Beverage allowances
e. All of the above depending on the circumstances
A rooming slip is a means of communication between the:
a. Desk and the bellperson
b. Guest and the housekeeper
c. Bellperson and the guest
d. Desk and the guest
e. All of these except b
The percentage of occupancy is a gauge of the industry's (and the individual hotel's) economic health.
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