What refers to a management philosophy that emphasizes that most work processes can be improved?
a. Continuous quality improvement
b. Problem-solving team
c. Strategic planning framework
d. Employee suggestion box
What's the best way for Julie to manage ideas coming from different people on staff?
a. She could keep a private journal
b. She could write ideas on index cards and keep them at her desk
c. Like Leah Ross, she could create a shared document where people post ideas for stories
d. She could save a spreadsheet on her desktop
e. None of the above
Which of the following is not a focus of management's attention in the hospitality industry today?
a. increased automation c. more employees per customer
b. security d. outsourcing
Which TWO answers best describe the main objective of the schematic design phase?
a) To select appropriate furniture for your concept
b) To locate the general area for each of your program elements
c) To determine exactly how large the kitchen needs to be
d) Focus on flow to avoid too many areas where customers are crossing paths with service staff
e) To determine the exact cost of the project
When a patron visits Julie's restaurant on Facebook, she might reasonably assume that
a. Someone is available to respond outside normal hours
b. The restaurant is now open 24/7
c. The restaurant offers free delivery
d. The restaurant offers online ordering
e. None of the above
How can a supervisor express interest and get to know employees without asking personal questions that might be considered harassing or discrimination?
a. Avoid any topic which would be off limits in a job interview
b. Inform the employee that they are free not to answer
c. Always have another person present for these informal chats
d. Keep office door open or avoid being alone with anyone
Who would be responsible for determining goals and objectives developed in order to help a franchised system achieve its goals?
a. The franchisor
b. The franchisee
c. The customer
d. The employee of the franchisee
e. The competition of the franchise
This company represents a case example where three major driving external forces (including September 11, 2001) helped its business grow.
a. Park Place Entertainment c. Carlson Companies
b. Sonic d. United Airlines
In the Schematic Design phase of a project, you identify and locate your program elements. Which of the following would NOT be considered a program element?
a) Bar
b) Kitchen
c) Host station
d) Flooring material
e) Take-out/pick-up area
What may happen if Julie violates Facebook's (or any platform's) terms of service agreement?
a. NothingFacebook doesn't patrol its own site
b. Her brand page may be shut down
c. She may get a stern talking to
d. She'll be charged a fee
e. All of the above
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