What involves arranging group efforts in an orderly manner?
a. Coordinating
b. Planning
c. Organizing
d. Staffing
What refers to determining how and by whom work tasks will be done?
a. Organizing
b. Planning
c. Coordinating
d. Staffing
Working through the five phases of the Six Sigma program may prove to be a lengthy process. Each phase is equally as essential, however, some people may argue that the Control phase is one of the most important phases to follow-through.
Why? What are ways to implement the Control phase?
Other than the examples previously provided in the module what are other situations in Food & Beverage that would benefit from the application of process improvement tools?
What will be an ideal response?
What refers to defining goals, establishing strategies to achieve them and designing ways to get work done?
a. Planning
b. Organizing
c. Coordinating
d. Staffing
Since Starwood Hotels and Resorts has seen such great results from their Six Sigma effort why do you think that other hospitality companies have not made the same move?
What will be an ideal response?
What should a project team consider before deciding which process improvement method they should choose (Six Sigma, Lean or Kaizen)?
What will be an ideal response?
________________ style of leadership is a hands off approach that encourages creativity and works well with highly skilled, highly motivated employees.
Fill in the blank(s) with correct word
________________ is one positive outcome that is often experienced when employees believe that their opinions are appreciated.
Fill in the blank(s) with correct word
________________ encourage participation throughout the decision-making process, but retain ultimate authority to have the final say in making a decision.
Fill in the blank(s) with correct word
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