Traditionally, the industry has put a lot of emphasis on employee development and training.
Indicate whether the statement is true or false
The ratio of revenue to employee is a measure of how well employees are scheduled relative to what?
a. How well they work together
b. The volume of business being generated
c. Their wages and the revenue that saves
The first step in the appraisal process is to understand the nature of the appraisal problem.
Indicate whether the statement is true or false
The presence of recreational facilities, meeting rooms and extensive landscaping complicates the need for maintenance.
Indicate whether the statement is true or false
A ________________ can come only after an analysis has been made of the market, the property, and the competition.
a. Positioning statement
b. Advertising campaign
c. Secret shopper program
Which three areas should specifically be addressed when a manager seeks to improve employee productivity?
What will be an ideal response?
One of the most valuable employees in regards to the hotel's security who may act as the eyes and ears of the hotel are the:
a. Managers
b. Housekeepers
c. Engineers
d. Front Desk Clerks
Reliability refers to the appearance of physical facilities, equipment, personnel and communications materials.
Indicate whether the statement is true or false
The hotel industry is not a labor-intensive industry, but one that relies on technology and machines.
Indicate whether the statement is true or false
Whose task is it to compare what is being done by employees (actual performance) to what should be done (standards)?
a. Management's
b. The employee's
c. The customer's
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