In most cases, at what time are non-guaranteed room reservations released by a hotel's front office?
A) 4:00 to 6:00 a.m.
B) 6:00 to 8:00 a.m.
C) 4:00 to 6:00 p.m.
D) 6:00 to 8:00 p.m.
Which room sales are most often made through the efforts of a hotel's front-office staff?
A) Group
B) Transient
C) Convention
D) Meeting rooms
For any specific date, a hotel's availability forecast identifies the
A) price at which rooms should be sold.
B) price at which rooms have been sold.
C) number of hotel rooms remaining to be sold.
D) number of hotel rooms that have already been sold.
The situation in which all of a hotel's rooms are sold or oversold is referred to as a
A) CTA.
B) sell-out.
C) shut-out.
D) black-out.
A concierge provides a hotel's guests with
A) information.
B) in-room services.
C) payment options.
D) luggage assistance.
A hotel has 400 rooms available to sell on Monday night. The hotel forecasts 360 rooms will be sold that night. What is the hotel's occupancy forecast for Monday night?
A) 50
B) 71
C) 90
D) 111
The STAR report for a manager's hotel indicates that last month the hotel achieved an ADR Index of 110. The manager's competitive set achieved an ADR of 180. What was the ADR of the manager's hotel last month?
A) Between 170 and 179
B) Between 180 and 189
C) Between 190 and 199
D) Between 200 and 209
A hotel achieved an occupancy rate of 90.2 this May. Last May the hotel achieved an 82.0 occupancy. What was the amount of this hotel's percentage change in occupancy this year when compared to last year?
A) +8.2
B) -8.2
C) +10
D) -10
Which is an example of a potential demand generator for an individual hotel?
A) Low prices
B) Clean rooms
C) Local university
D) Popular franchise
What is always true when a hotel has a RevPAR index above 100?
A) The hotel's ADR is lower than its competitive set.
B) The hotel's ADR is higher than its competitive set.
C) The hotel is out performing its competitive set.
D) The hotel is under performing its competitive set.
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