Human relations in business refers to the skills needed to understand and effectively
A) interact with other people.
B) service hotel guests.
C) manage staff.
D) generate a profit.
Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?
A) CHA
B) CFBE
C) CLSS
D) CHRM
Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?
A) CHA
B) CFBE
C) CLSS
D) CHRM
When compared to the job description of a select-service hotel GM, the job description for a full-service hotel GM can be written in more
A) general terms.
B) detailed terms.
C) complex language.
D) simplified language.
Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?
A) Interview candidates for DOSM vacancy.
B) Interview candidates for Executive Chef vacancy.
C) Interview candidates for Front Office Manager vacancy.
D) Interview candidates for Executive Housekeeper vacancy.
Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?
A) Community relations
B) Guest room inspections
C) Attendance at EOC meetings
D) Brand affiliation management
Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?
A) They have much in common, but their daily activities vary greatly.
B) They have little in common, but their daily activities are identical.
C) They have little in common, and their daily activities vary greatly.
D) They have much in common, and their daily activities are identical.
A common use of GM job descriptions is to
A) establish pay rates.
B) advertise job vacancies.
C) identify training needs.
D) make EOC assignments.
Who most often creates the job description for an individual hotel's GM?
A) EOC
B) Franchisor
C) Hotel owner
D) Brand manager
Which organization was developed specifically to meet the training needs of the hotel industry?
A) PCMA
B) HSMA
C) AHLEI
D) AAHOA
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