A hotel's light-blocking curtains would be an example of a ________ attribute to customers who are making a purchase.
A) Objective B) Determinant C) Salient D) Importance
Capital expenditures are defined as those whose benefits will be realized over a time greater than one year.
Indicate whether the statement is true or false
The MSS has two elements, which are the
A) corporate financial systems
B) sales and face-to-face communication
C) the MIS and DSS
D) internal and external communication
E) criteria and development
Which of the following is true regarding independent operating companies?
A) They have their own trademarks
B) They have their own reservation systems
C) They do not manage properties that are unprofitable
D) They manage properties franchised by major chains
In terms of managed services, feeding military personnel includes
A) feeding troops, officers in clubs, dining halls and military hospitals
B) feeding troops on the battle field
C) full service upscale foodservice on military bases
D) off premise catering to meet non-military public needs
A hotel's AAA Five Diamond award is an example of a(n) ________ attribute to a customer when making a purchase decision.
A) Objective B) Importance C) Determinant D) Salient
Hospitality firms typically seek to hold their leverage ratios reasonably constant.
Indicate whether the statement is true or false
Trends in communication and decision-making include
A) better trained and experienced employees
B) improving technology in communication
C) better record keeping systems
D) sharing profits
E) an improved grapevine
The management of lodging properties by independent companies was spurred by lenders in the:
A) 1930s B) 1990s C) 1950s D) 1970s
When available, advisory information from consumers is the basic link between the on-site contract management company staff and the company's district/regional staff.
Indicate whether the statement is true or false
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