According to Boyle's Law, pressure and volume have a(n):
A) transverse relationship. B) perverse relationship.
C) positive relationship. D) inverse relationship.
Which of the following events would NOT be considered a special event?
A) Sales meeting B) Wedding C) Convention D) Festival
Why is contribution margin important? Give an example.
What will be an ideal response?
Service organizations need to hire for ________ and train for ________.
A) Qualifications, customer satisfaction
B) Skills, attitudes
C) Attitudes, skills
D) Qualifications, skills
Operations audit are very structured and cannot be tailor-made to the needs of a hotel owner.
Indicate whether the statement is true or false
Full service restaurants have an employee turnover rate of ________ percent for hourly employees.
A) 88
B) 98
C) 118
D) 128
Limited service restaurants have an employee turnover rate of ________ percent for hourly employees.
A) 100
B) 200
C) 123
D) 146
The most effective way of communicating with customers is through ________.
A) TV ads
B) Direct mails
C) Customer-contact employees
D) Interviews
When a company has a service culture, the organizational chart is ________.
A) Meaningless
B) Validated
C) Turned right side up
D) Turned upside down
An advantage of a strong culture is that it prepares employees to handle ________ transactions.
A) Routine
B) Nonroutine
C) Standardized
D) Simulated
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