In the social work context, assertiveness involves:
A) negotiating goals to be accomplished in remedying or alleviating problems and formulating a contract.
B) assisting a client develop strategies that maintain change and continue growth following the termination of the helping relationship.
C) becoming aware of growth-defeating discrepancies in perceptions, feelings, communications, behavior, values, and attitudes.
D) dealing tactfully but firmly with problematic behaviors that impinge on the helping relationship or impede progress toward goal attainment.
Which of the following is true of Phase II of the helping process?
A) It involves exploring clients' problems by eliciting comprehensive data about the person(s), the problem, and environmental factors.
B) It involves establishing rapport and enhancing motivation.
C) It involves translating the plans formulated jointly by a social worker and a client into actions.
D) It involves assessing clients' goals that have been satisfactorily attained.
Which of the following is true of involuntary clients?
A) During the initial session, involuntary clients perceive social workers as allies and often feel close to them.
B) In the case of involuntary clients, if agreement is not reached about the appropriateness of services, the social work contact is immediately discontinued.
C) Contracting with involuntary clients contains a layer of legally mandated problems or concerns in addition to the clients' expressed wishes.
D) Involuntary clients usually face situations in which all of the concerns are their own.
A _____ consists of a formal agreement or understanding between a social worker and a client that specifies the goals to be accomplished, relevant strategies to be implemented, roles and responsibilities of participants, practical arrangements, and other factors.
A) writ
B) subpoena
C) mandate
D) contract
Analysis of the _____ includes assessment of the client's wants and needs, coping capacity, strengths and limitations, and motivation to work on the problem(s).
A) support system
B) sociological factors
C) ecological factors
D) individual system
The process of problem exploration begins by:
A) specifying the goals to be accomplished and the relevant strategies to be implemented.
B) dealing with problematic behaviors that impinge on the helping relationship established by the social worker with the client.
C) specifying roles and responsibilities of participants and making practical arrangements.
D) attending to the emotional states and immediate concerns manifested by the client.
When using a(n) _____, it is necessary to identify not just concerns but also what things are going well in a client's life in order to highlight current coping mechanisms.
A) reliability-based approach
B) strengths-based approach
C) empathetic approach
D) action-oriented approach
Establishing _____ reduces the level of threat and gains the trust of clients, who recognize that social workers intend to be helpful.
A) a rule
B) dominance
C) rapport
D) a goal
Which of the following is Phase III of the helping process?
A) Motivation and rapport building
B) Evaluation and termination
C) Implementation and goal attainment
D) Exploration, engagement, assessment, and planning
In the context of social work, individuals who can negotiate a contract addressing some of their concerns are called:
A) potential clients.
B) applicants.
C) respondents.
D) venture capitalists.
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