In office settings, it is not a good idea to display your degrees and licenses on the wall as it ...

ANS: F
PG: 276
Feedback: In office settings, a display of your university degrees, social work license, and
professional certificates can contribute to the introductory process. Clients may notice
where you earned your college degree and that you have a license to practice social work
in your locale. Indeed, some licensing laws specifically require the public display of your
social work license. Along with pertinent agency materials, you might offer clients a brief
printed biographical summary of your professional background, training, and your areas
of expertise.

ANS: F
PG: 275
Feedback: At the beginning of any first meeting, be sure to identify yourself by full name
and profession, and by agency or departmental affiliation. For example, at the beginning
of a meeting in the agency where he works, a social worker might say in greeting, Hello
Mr. and Mrs. Adabu. My name is Dan Majors. I'm a social worker here at the family
service agency. I specialize in helping people who are dealing with family issues of one
kind or another.

ANS: T
PG: 274
Feedback: More than a half-century ago, the sociologist C. Wright Mills recognized and
popularized the idea of a direct relationship between personal problems and public issues
(1956, 1959, 1963). Because of social work's person-in-environment perspective and our
recognition that personal problems reflect public issuesoften in the form of parallel
processesmany social workers join or organize social action movements dedicated to
addressing those public issues that affect so many people in the United States and the rest
of the world.

ANS: A
PG: 294
Feedback: In using the skill of seeking feedback (Schwartz, 1976; Shulman, 1992), social workers encourage clients
to comment about the proposed purpose for the meeting and our roles, their roles, policy or ethical factors, or any
other aspects of our remarks. An important part of effective communications involves checking to see if others have
understood your messages and you have understood theirs.

ANS: D
PG: 282
Feedback: Among the more common social work roles are case advocate, broker, case manager, counselor,
educator, evaluator, facilitator, investigator, or mediator. A case manager coordinates delivery of several different
services provided by personnel from one or more agencies or programs

ANS: B
PG: 282
Feedback: Among the more common social work roles are case advocate, broker, case manager, counselor,
educator, evaluator, facilitator, investigator, or mediator. A broker helps to locate community resources and link
people with them.

ANS: D
PG: 282
Feedback: Rehabilitation services and activities may occur in agencies and institutions such as psychiatric facilities,
mental health centers, social service agencies, and the treatment programs of correctional settings. Rehabilitation
services help the members develop the knowledge, skills, and attitudes necessary to fulfill functional, accepted, and
socially desirable roles.

ANS: A
PG: 281
Feedback: Skill development involves helping people develop the abilities needed to achieve the goals they
establish. Educational counseling, training or coaching activities (for example, assertiveness training, social and
communication skills, parenting skills, budgeting skills, time-management skills, study skills), and transition
facilitation activities (for example, retirement preparation, divorce adjustment for both adults and children, helping
adults entering or returning to college) contribute to skill development. Such socialization activities help people to
acquire the knowledge and skills associated with the roles and goals to which they aspire.

ANS: D
PG: 278
Feedback: People's names tend to hold special significance. Early in first meetings, professional social workers
should encourage people to say their names, and then try to pronounce them correctly.