There are various approaches to problem solving used by human services. Some elements common to most approaches may include:
a. developing alternatives
b. setting goals
c. solving the problem for the client
d. (a) and (b) are correct
e. (a) and (c) are correct.
Interviews are usually considered to be face-to-face interactions that have a planned purpose, structure, and goals.
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A major goal of problem solving with a client is to:
a. fix the problem(s) for the client
b. teach the problem solving process
c. tell the client he/she must solve their own problems
d. ignore pleas for help
e. none of the above
Paraphrasing, highlighting, and summarizing are part of the skill of clarifying.
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Confrontation always focuses on the negative aspects of the client's behavior.
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Selective perception is an important listening skill.
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Objectivity by itself is probably not enough to develop a good working relationship with a client.
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Objectivity emphasizes verifiable aspects of an event without distortion by personal feelings.
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According to the text, self-disclosure is not a part of the concept of genuineness.
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The degree to which the helper can express true feelings is referred to as:
a. confrontation
b. genuineness
c. objectivity
d. objectivity
e. clarifying
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