Prolonged stress can cause emotional problems as well as:
a. forgetfulness.
b. diarrhea.
c. heart palpations.
d. depression.
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Q. 2) The office managers responsibilities include:
a. medical billing.
b. sterilization of instruments.
c. scheduling staff.
d. administering injections.
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Q. 3) Which of the following are symptoms of stress?
a. Incontinence
b. Vertigo
c. Headaches
d. Uncontrolled sweating
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Q. 4) Although no state currently requires a license, one of the advantages of certification for medical billers is:
a. income.
b. job security.
c. prestige.
d. All of the above
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Q. 5) One of the ways to create a stress barrier between home and work is to:
a. make a to do list.
b. see each problem as a new opportunity.
c. leave work problems at work.
d. read a book at lunch.
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Q. 6) When you need to get a time-sensitive project done, sometimes it is necessary to:
a. skip lunches.
b. ask the receptionist to hold your calls or have the calls go to voice mail that explains when you can get back to callers.
c. ask for a raise.
d. create a stress barrier.
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Q. 7) Of the following, which tactic is a good way to handle stress?
a. Eat several small meals.
b. Avoid excessive caffeine.
c. Work regular hours.
d. Take up a hobby.
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Q. 8) Collecting overdue bills from patients is a duty of:
a. collection agencies.
b. billing companies.
c. insurance companies.
d. medical billers.
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Q. 9) The medical biller may have additional administrative duties including which of the following?
a. Filing
b. Greeting patients
c. Answering the phone
d. All of the above
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Q. 10) The hospital medical biller bills for physician services, medications, and __________________.
a. home health fees
b. outpatient counseling fees
c. clergy services
d. supplies
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