Excellent Air Incorporated (EAI)
Excellent Air Inc is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is not only concerned with doing things right, but also with doing the right things. Many of their decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated. Initially, employees were not willing to go to EAI management with ethical issues but would instead report them to the press. This is an example of
A) whistle-blowing.
B) a social audit.
C) poor employees.
D) opportunity emptor.
E) a narc.
Question 2 - Buyers may relate price to quality. To such a buyer, a higher price for a product is an indicator of
A) suspicious pricing.
B) higher quality.
C) product availability.
D) poor image.
E) greater quantity.
Question 3 - A biotechnology company is constantly faced with important decisions that are likely to have severe consequences on the future of the company. The top managers should
A) decentralize decision-making authority.
B) appoint lawyers to make business decisions.
C) train first-line managers to make these decisions.
D) exercise centralized decision-making authority.
E) consult investors when making important daily decisions.
Question 4 - What are the three core abilities to be considered when preparing a job analysis and specification?
Question 5 - Excellent Air Incorporated (EAI)
Excellent Air Inc is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is not only concerned with doing things right, but also with doing the right things. Many of their decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm's guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been fewer ethical violations.
Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success.
Refer to Excellent Air Incorporated. The principles that EAI choose to pride itself on show that the company has
A) a moral minority.
B) cultural diversity.
C) social responsibility.
D) caveat emptor.
E) a social audit.
Question 6 - Polaroid considers its packs of blank DVDs superior to other brands. To communicate the product's superior quality, which price may be appropriate for their DVDs?
A) Low
B) Average
C) Premium
D) Discount
E) Prevailing
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