Which of the following strategies for conflict resolution represents a middle-ground strategy that combines assertiveness and cooperation?
a. Avoiding
b. Competing
c. Compromising
d. Accommodating
Q. 2 A therapist who says You seem to be anxious about your surgery to a patient just admitted for bypass surgery is using what interpersonal communication technique?
a. Clarifying
b. Paraphrasing
c. Perception checking
d. Reflecting feelings
Q. 3 Maintaining eye contact, leaning toward the patient, and nodding your head are all good exam-ples of what communication technique?
a. Clarifying
b. Empathizing
c. Attending
d. Reflecting
Q. 4 Techniques to help ensure that understanding is taking place between the parties involved in an interaction include which of the following? 1. Clarifying 2. Paraphrasing 3. Perception checking 4. Attending
a. 1, 2, and 3 only
b. 1 and 3 only
c. 1, 2, 3, and 4
d. 2, 3, and 4 only
Q. 5 A patient's response to an interview question is initially unclear. Which of the following respons-es on your part would be most appropriate?
a. Please go on.
b. You seem to be anxious.
c. Please explain that to me again.
d. Yes, I think I understand.
Q. 6 Which of the following techniques can be used to improve one's listening skills?
1. Resist distractions.
2. Maintain composure and control emotions.
3. Keep an open mind (be objective).
4. Judge the sender's delivery, not the content.
a. 2 and 3 only
b. 2 and 4 only
c. 1, 2, and 3 only
d. 3 and 4 only
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