Because of the nature of many cost accounting systems, quality costs are rarely aggregated into various overhead accounts, which would mask their real impact on the finances and operations of a company.
a. True
b. False
Indicate whether the statement is true or false
Question 2Which firm is credited with creating the perfect business apology?
A) Wikipedia
B) Facebook
C) JetBlue
D) Twitter
E) None of these.
Question 3The share of international operations in the sales and profits of a corporation is so huge in the initial stages that organizational adjustment takes place immediately.
Indicate whether the statement is true or false
Question 4In many respects, the cost of quality should actually be considered as the cost of poor quality..
a. True
b. False
Indicate whether the statement is true or false
Question 5Social media marketing is a form of what type of marketing?
A) Social networking
B) Online advertising
C) Word of mouth
D) Paid search
E) Direct mail
Question 6The basic configurations of international organizations correspond to those of purely domestic ones; the greater the degree of internationalization, the less complex the structures become.
Indicate whether the statement is true or false
Question 7Inconsistency is the enemy of total quality.
a. True
b. False
Indicate whether the statement is true or false
Question 8Which of the following is not an important aspect to social media marketing?
A) Creating buzz through content to attract attention
B) Finding ways for the fans and users to share a company's message through various social channels
C) Ensuring the product message is always paramount
D) Developing two-way online conversations with users
E) Monitoring and responding
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