It is best to avoid using regional English:
a. in order to bridge the generation gap.
b. in order to be politically correct.
c. in places with diverse populations.
d. if the message is being widely distributed throughout North America.
Q. 2In general, larger audiences:
a. are easily distracted by slick presentations.
b. have less tolerance for errors.
c. should not be burdened with printed materials.
d. require less sophisticated packaging of messages.
Q. 3Electronic mail and instant messaging have a unique set of problems that include all of the following except:
a. increased use of e-mail is cluttering the work place.
b. e-mail has diluted or is replacing interpersonal communication.
c. responses can be made in a rote, non-thinking way.
d. employees become tempted to play computer games and avoid their responsibilities.
Q. 4In less traditional organizations:
a. proprietary information is easy to come by.
b. messages are sent to all potentially interested parties.
c. leaks rarely occur.
d. hoarding of information may be a problem.
Q. 5A type of networking designed to allow communication between colleagues about issues of mutual concern is:
a. inter-office memos.
b. the listservice.
c. supplementary channels.
d. e-mail.
Q. 6Optional communication documents include:
a. time cards.
b. job postings.
c. newsletters.
d. customer satisfaction surveys.
Q. 7Which of the following is not usually thought of as a written form of communication?
a. networking
b. policy and procedure manuals
c. legal documents
d. web sites
Q. 8Touching behavior:
a. usually distorts the message.
b. is almost always inappropriate.
c. is often spontaneous and unplanned.
d. is exhibited freely amongst most dieticians.