A summary done at the end of a client issue is known as a:
a) Signal summary
b) Planning summary
c) Focusing summary
d) Thematic summary
Q. 2The Eastern medical model views the body as a complex mechanism, and illness, affliction, and symptoms as conditions upon which an external, learned expert, exerts treatment or other intervention for the purpose of reducing or eliminating the
affliction.
Indicate whether the statement is true or false
Q. 3When a chart helps teams separate the few vital problems and causes from the many trivial ones, it is a
a. Flowchart
b. Cause and effect diagram
c. Check sheet
d. Pareto chart
Q. 4Which is NOT a reason teams are useful in training programs?
a. Explaining to others results in greater conceptual understanding
b. Team members can give appropriate feedback
c. Team members can critique the training and the trainer
d. Team members can encourage and motivate each other
Q. 5Which is NOT an attribute of total quality management?
a. A way to determine ineffective workers and fire them
b. A way to identify processes and measure their effectiveness
c. Formation, training, and development of effective teams
d. focus on the customer
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