What is successful communication dependent on? (Select all that apply.)
a. The need to share information with someone else
b. Empathetic listening
c. Assessing or correcting communication barriers
d. Using perfect grammar
e. Use of a variety of communication skills
Question 2What should the nurse base her communication approach on for the most effective communication? (Select all that apply.)
a. Culture
b. Ethnicity
c. Income level
d. Perspective
e. Level of education
Question 3What is the goal of empathetic listening?
a. It encourages the patient to divulge information.
b. It allows for time to pose another question to the patient.
c. It indicates the conversation has come to a close.
d. It allows the nurse to interpret what the patient has said.
Question 4When using an interpreter to speak with an 84-year-old Chinese patient, on what should the nurse focus?
a. The patient, not the interpreter
b. Encouraging the interpreter to paraphrase
c. Limiting questions from the patient
d. Listening to the words, not emotional tone
Question 5The nurse must tell a 94-year-old resident of a nursing home that his wife has fallen and has been hospitalized with a broken hip. What is the most effective method for the nurse to deliver the news?
a. Hurry through the conversation to spare the resident.
b. Conserve time by delaying plans for follow-up.
c. Use social conversation before the delivery of the information.
d. Gather all pertinent information that is accurate.
Question 6What is the correct term for the area between 18 inches and 4 feet of a person?
a. Public space
b. Social space
c. Personal space
d. Intimate space
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