What is the most significant barrier to effective interpersonal communication?

What is the most significant barrier to effective interpersonal communication?
 
  A) Incongruence between verbal and nonverbal messages
  B) Incongruence between telephone and written messages
  C) Incongruence between verbal and written messages
  D) Incongruence between telephone and nonverbal messages

Question 2

The clarity of the message is significantly affected by the mode of communication used. What communication mode is considered reliable in conveying the emotional component of the message?
 
  A) Written
  B) Verbal
  C) Nonverbal
  D) Telephone

Question 3

A listening model such as GRRRR (Greeting, Respectful Listening, Review, Recommend or Request More Information, and Reward) is especially helpful in organizations where disruptive behavior, toxic environments, and power struggles interfere with
 
  listening. What portion of the model is being used when the speaker summarizes the information conveyed to make sure the message was understood correctly?
  A) Greeting
  B) Respectful Listening
  C) Review
  D) Recommend or Request More Information

Question 4

Large organizations are so complex, communication channels used by the manager may be upward, downward, horizontal, diagonal, or through the grapevine.
 
  What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?
  A) Upward
  B) Downward
  C) Horizontal
  D) Diagonal

Question 5

SBAR is an easy to remember tool that provides a structured, orderly approach in providing accurate, relevant information. What portion of the tool is where someone states what they think the problem is?
 
  A) Situation
  B) Background
  C) Assessment
  D) Recommendation