Mary, a 76-year-old female receiving Medicare benefits, was recently diagnosed with diabetes and hypertension. She is taking medications by mouth for her diabetes and hypertension and is also receiving insulin injections for her diabetes.
Which of the following affects Mary's access to health care? a. Disease diagnosis
b. Health-care services co-payment
c. Immigration status
d. Prescription drug affordability
Question 2_____ is an influence tactic where another person is given praise or sympathy in an effort to make the other person feel important.
a. Assertiveness
b. Ingratiation
c. Rationality
d. Upward appeal
Question 3Sarah, one of your RNs, tells you that she can't understand why Jim, an Aboriginal patient, wants to do a smudge. In coaching Sara, you suggest which of the following?
a. Explain to Jim that there is no smoking in the hospital.
b. Inform Jim that fires are not allowed in the hospital.
c. Insist that he give you his tobacco be-cause it is unhealthy for him.
d. Ask him what he means by a smudge and what meaning it has for him.
Question 4A nursing unit is interested in refining its self-medication processes. In beginning this process, the team is interested in how frequently errors occur with different patients.
To assist with visua-lizing this question, which organizational tool is most appropriate? a. Histogram
b. Flowchart
c. Fishbone diagram
d. Pareto chart
Question 5Marcy, the medical surgical unit manager, has promised her staff a pizza party if they reduce their patient fall rates by 10. This is an example of what type of leadership?
a. Democratic
b. Laissez faire
c. Transactional
d. Transformational
Question 6Sarah, one of your RNs, tells you that she can't understand why Jim, an Aboriginal patient, wants to do a smudge. Sarah's response is based on her:
a. Cultural marginality.
b. Circle of familiarity.
c. Cultural understanding.
d. Acculturation.
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