Because of an increased risk of workplace violence, an urban medical center instituted a workplace violence prevention training program. All of the following are topics that need to be included except:
a. Risk factors that contribute to assault
b. Information on multicultural diversity
c. Approaches to dealing with individuals who have a stressful life
d. Ways of dealing with hostile persons
Question 2Because of low morale and a high level of territorialism, the unit personnel decided they wanted the administration to remove the new nurse manager. The unit personnel were exhibiting what type of behavior?
a. Performance problems
b. Bullying behavior
c. Attendance problems
d. Healthy behavior
Question 3The nurse manager, using the nominal group process, made a list of ways to handle conflicts on the unit. The next step was to decide who should be involved in decision making and who would be responsible for implementing that decision. This is known as:
a. A round-robin session
b. A negotiating session
c. Decision charting
d. Implementation charting
Question 4A nurse manager wanted to use the nominal group process as a team development technique to help resolve conflicts on the unit. The nurse manager asked each staff member to state his or her goal, which the manager then wrote on a chalkboard for all to see.
What step of the nominal group process was the nurse manager using?
a.
Listing of ideas
b.
Round-robin sessions
c.
Serial discussions for clarification
d.
Preliminary vote
Question 5An equipment sales representative made frequent visits to a skilled nursing facility. During his visits, he continually asked one of the married staff nurses out to eat. The married staff nurse kept refusing his offer.
One less direct way the staff nurse can deal with the equipment sales representative is to:
a.
Provide him with a copy of the sexual harassment policy
b.
Notify the medical director
c.
Lodge a complaint with the equipment company
d.
Ignore the sales representative when he comes to the unit
Question 6Two staff members were experiencing an interpersonal conflict. They agreed to have the nurse manager present while discussing the problem. The nurse manager's role would be that of:
a. Compromiser
b. Collaborator
c. Mediator
d. Complainer
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