The charge nurse is working on a unit where a nurse is frequently late for work. The charge nurse addresses the behavior by telling the nurse, It is necessary for you to be here on time from now on.
This is an example of what type of constructive criticism?
a. Expressing sympathy
b. Describing the behavior
c. Stating expectations
d. Listing consequences
Question 2The nurse manager recognizes a need to take steps to promote conflict resolution among health care team members on a nursing unit. In order to promote conflict resolution, the nurse manager should
a. solicit the perspectives of only the nurses.
b. encourage manipulation among group members.
c. promote criticism of individuals within the group.
d. depersonalize conflict situations.
Question 3The nurse manager is working with staff members to promote conflict resolution. The nurse manager recognizes that additional teaching is warranted when a staff member states,
a. I will solicit the perspectives of others.
b. I will remember to criticize ideas, not people.
c. I will demonstrate manipulation when working with others.
d. I will avoid becoming emotional when discussing the conflict.
Question 4The nurse manager is working on strategies to turn conflict into collaboration by creating a climate in which participants view negotiation as a collaborative effort. In order to accomplish this goal, the nurse manager works to promote
a. offering of feedback on an infrequent basis.
b. clarification of role expectations.
c. minimal participation in organizational interdisciplinary groups.
d. absence of role-modeling behaviors related to communication.
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