Which of the following is correct in terms of the impact of speed and time on productivity
and quality.
a. The major contribution will be to productivity for manufacturers.
b. The major contribution will be to quality for service organizations.
c. Manufacturers and service organizations benefit from increased speed.
d. All of these are correct.
e. None of these are correct.
Question 2Using total quality management generally involves certain phases. Which of the following
are among those phases?
a. learning about quality
b. encouraging workers to be more efficient
c. using self-managed work teams
d. All of these are phases in the use of total quality management.
e. None of these are phases in the use of total quality management.
Question 3When a food processor uses time and motion study to improve quality which major
component of total quality management strategy is it employing?
a. Technology
b. Materials
c. Employee involvement
d. Methods
e. None of these
Question 4John Deere recently mandated higher quality standards for all the parts it buys from
suppliers. This is an example of which major component of a total quality management
strategy?
a. Technology
b. Materials
c. Employee involvement
d. Methods
e. None of these
Question 5Employment involvement in managing quality may be termed:
a. participation
b. empowerment
c. work teams
d. All of these are correct.
e. None of these are correct.
Question 6Without __________ any attempt to enhance quality is not likely to succeed.
a. technology
b. employee involvement
c. productivity
d. rules
e. procedures
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