Next year will be the first time that a certain regional manufacturing organization will close one ...

Next year will be the first time that a certain regional manufacturing organization will close
  one of its plants. The type of decisions in this situation that will be encountered by its upper
  levels of management are ____________ decisions

a. nonprogrammed
  b. programmed
  c. satisficing
  d. rational
  e. ethical

Which decisions are routine and deal with situations where the factors are familiar and have
  occurred in the past?

a. Nonprogrammed
  b. Programmed
  c. Satisficing
  d. Noninnovative
  e. Rational

In the decision-making process, managers choose the best alternative from among a set.
  What does the term best imply in this instance?

a. Efficiency
  b. Effectiveness
  c. An operational approach
  d. A quantitative approach
  e. A behavioral approach

In which stage of the decision-making/problem-solving process is resistance to change most
  likely to be a problem?

a. Developing alternatives
  b. Evaluating alternatives
  c. Choosing an alternative
  d. Implementation
  e. Follow-up