Strategic goals are set by

a. top managers.
  b. middle managers.
  c. first-line managers.
  d. stockholders.
  e. All of these.

Susan Morrow, a mother of four, is the founder and president of a regional department
  store chain. She likely devotes most of her planning efforts to which type of planning?

a. Tactical
  b. Financial
  c. Marketing
  d. Strategic
  e. Operational

What kind of goal was set when Harry Hoffman, president of Walden-books, vowed to
  become the largest bookstore chain in the U.S. by 1990?

a. Strategic
  b. Tactical
  c. Operational
  d. Imposed
  e. Developmental

a. operational plans.
  b. tactical plans.
  c. contingency plans.
  d. strategic plans.
  e. None of these.

a. imposed.
  b. developmental.
  c. strategic.
  d. tactical.
  e. operational.