Which of the following sentences represents an appropriate end date in a claim message?
A) Because we have enjoyed your prompt service in the past, we hope to receive the correct projectors by January 12.
B) We wish to end our contract with your company if you cannot improve your service.
C) Service calls were made to our Washington Street office on May 20, May 22, and May 27 without resolving the problem.
D) Please replace the five Panasonic projectors we received on December 22 because the model numbers do not match the models ordered.
Ques. 2In the closing of a claim message, you should
A) justify and explain your request.
B) promote goodwill and summarize your request.
C) reference all copies of pertinent documents enclosed.
D) warn the company that failure to comply could cause legal action.
Ques. 3When service is involved in a claim, you should
A) demand a full refund of the service fee and a repeat service call.
B) avoid naming the service representatives involved or otherwise identifying responsible company employees.
C) cite names of individuals spoken to and dates of calls.
D) enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.
Ques. 4Although Brittany was tempted to inflate her skills on her rsum, her ______ told her it was wrong.
A) conscious
B) conscience
Ques. 5Joaquin will use the three-step writing plan for his claim message. In the body of the message, Joaquin will
A) assume the company understands his request without explanation.
B) use emotional language to show how upset he is about the situation.
C) assume the company purposely tries to cheat its customers.
D) identify enclosed copies of all pertinent documents.
Ques. 6Our records indicate that you owe ____.
A) 1,236
B) 1,236 dollars
C) 1,236 dollars
Quick Reply
