You can convey a positive, professional image on the phone by:

You can convey a positive, professional image on the phone by
 A) eating a quick snack to keep up your blood sugar.
  B) putting the caller on hold if you get another call.
  C) using your natural voice, but making sure you don't sound bored.
  D) using your time efficiently by keeping your email on the screen.
  E) using frowns and eye rolling to let off steam when annoyed.

Ques. 2

Which of the following statements in the closing of a cover message is best phrased to motivate action?
 A) I look forward to receiving your job offer.
  B) I hope to hear from you at your earliest convenience to arrange an interview.
  C) I can be reached at (925 ) 727-1330.
  D) To add to your staff an experienced bookkeeper with proven analytical skills, please call me at (925 ) 727-1330 to arrange an interview.

Ques. 3

Without nonverbal cues, ____ and ____ are more important when you use a phone.
 A) font size, design
  B) gestures, voice
  C) grammar, sentence style
  D) etiquette, voice
  E) voice, attire

Ques. 4

Which statement in a cover message is most skillful in referring the reader to the rsum?
 A) Enclosed herein please find my rsum.
  B) As you will notice from my enclosed rsum, I have over five years of customer service experience.
  C) Please see my enclosed rsum.
  D) My rsum is enclosed.