New amazing forms of transportation are among the important factors increasing globalization.
Indicate whether the statement is true or false
Ques. 2Which of the following can make the closing paragraph of a bad-news pleasant?
A) Restating the refusal
B) Including a decision that merits an apology
C) Including a forward-looking idea
D) Encouraging future controversy
Ques. 3The North American Free Trade Agreement (NAFTA) promotes open trade globally.
Indicate whether the statement is true or false
Ques. 4The closing sentence of a bad-news message should:
A) restate the main idea.
B) avoid a counterproposal.
C) be longer than the preceding paragraphs.
D) add a unifying quality to the message.
Ques. 5Learning more about the powerful effect that culture has on behavior will help you reduce friction and misunderstanding in your dealings with people from other cultures.
Indicate whether the statement is true or false
Ques. 6Which of the following should be avoided when writing the closing paragraph of a bad-news message?
A) Statements that encourage future controversy
B) Statements that offer a counterproposal
C) Statements that include a forward-looking idea
D) Statements that restate an idea stated previously
Ques. 7Define the term etiquette. Then identify and explain five ways that you can exhibit etiquette in the workplace.
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