Acknowledgment messages are a fast and efficient way of transmitting frequently recurring messages ...

Acknowledgment messages are a fast and efficient way of transmitting frequently recurring messages to which receiver reaction is likely favorable or neutral.
  Indicate whether the statement is true or false

Ques. 2

Leaning forward, maintaining eye contact, and listening to more than a person's spoken words are ways to show that you are
 A) capitalizing on lag time
  B) aware of gender differences
  C) separating facts from opinions
  D) actively involved

Ques. 3

When favor requests arrive frequently, a form message can be drafted to respond to the invitations.
  Indicate whether the statement is true or false

Ques. 4

Experts say that we ignore, forget, distort, or misunderstand
 A) less than 10 percent of everything we hear.
  B) 25 percent of everything we hear.
  C) 50 percent of everything we hear.
  D) 75 percent of everything we hear.

Ques. 5

Positive responses to favor requests should not sound enthusiastic.
  Indicate whether the statement is true or false

Ques. 6

Which of the following statements about listening is most accurate?
 A) Listening is a hard skill that can determine hiring and career success.
  B) Three quarters of high-quality communication involves listening.
  C) Everyone knows how to listen because listening is an automatic response to noise.
  D) Listening skills become less important as one moves up the career ladder.

Ques. 7

Using a bullet list format in a positive response to a routine request is a poor practice.
  Indicate whether the statement is true or false

Ques. 8

Nasim has come to you for advice about conducting a virtual meeting. What is the best advice you can give him?
 A) Recap and summarize often throughout the meeting.
  B) Avoid asking questions of specific people as this might intimidate them.
  C) Keep summarizing to a minimum to save time.
  D) Avoid small talk or introductions since people regard them as a waste of time.