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When serving customers, you may use the phrase

williemh12

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6 years ago

When serving customers, you may use the phrase

When serving customers, you may use the phrase
a. That's not my problem.
b. I don't work in this department.
c. Do you have any other questions about the product?
d. All of these choices.

Ques. 2

A salesperson you supervise is having trouble providing evidence for statements in a persuasive email message that invites customers to try out a new anti-spam software program. What advice would you give her?

Ques. 3

Select the item thatBEST combines empathy, conciseness, and clarity.
a. Justin, get this information for me now.
b. I need this report by 10 a.m. tomorrow.
c. This is important. Get the information for me as soon as you can.
d. I'll need this report by 10 a.m. tomorrow. Please start on it now and let me know if you need help.

Ques. 4

Customer's may not always be right--
a. so you should immediately point out why they are incorrect.
b. but they are always customers and deserve to be treated as special.
c. so you should not provide assistance.
d. none of these choices.

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stowns

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williemh12 Author

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6 years ago

Oh god, I was lost before coming here. Thanksss

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stowns

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6 years ago

Great, make sure you mark the topic solved, it hides it from other eyes Slight Smile

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