An active listener
a. listens only for facts.
b. has a confident, positive attitude.
c. does not take notes.
d. avoids using body language.
Ques. 2What are active voice and passive voice? Discuss their purposes in detail.
Ques. 3When asked to provide credit information about an account holder, good advice is to report only facts and avoid opinions about the applicant.
Indicate whether the statement is true or false
Ques. 4A critical listener
a. listens for ideas that support his or her beliefs.
b. separates facts from opinions.
c. hears only what he or she wants to hear.
d. focuses on what he or she wants to say next.
Ques. 5Sequence Ideas To Achieve Desired Goals Rebecca works at Delta Creations, a content development company. She is an aspiring author who wants to write short stories for children. However, she is not sure whether it is worth leaving a high-paying job to follow her passion. Rebecca is a single mother who has to take care of two children: Joseph, a 12-year-old boy, and Serena, a 14-year-old girl. She decides to consult Murray, who is a project managerat Theta Solutions, a leading global provider of educational books and materials and a leading publisher. Murray wants to help Rebecca by getting a better idea of the book Rebecca wants to write and anticipating the audience's reaction to it. How can Murray help Rebecca solve her dilemma?
Ques. 6An acknowledgment message is sent to indicate an order has been received and processed.
Indicate whether the statement is true or false
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