The pitch of your voice often changes with your emotions.
Indicate whether the statement is true or false
Ques. 2A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message?
a. A well-written, empathetic letter
b. A face-to-face meeting with each employee
c. A phone call
d. An email message
Ques. 3A dress code may be written or unwritten.
Indicate whether the statement is true or false
Ques. 4Your employee in another location is perpetually late submitting work. You must confront him about his lateness and discuss a solution for the problem. Your email to him says:
a. I am tired of your work being late. Fix the problem or you're fired
b. Can we chat today about your upcoming project deadlines and your plans to meet them?
c. Do you know what time it is? Time for you to get to work Ha Ha (JK)
d. Your late submissions have become intolerable.
Ques. 5Image is determined only by the clothes you wear.
Indicate whether the statement is true or false
Ques. 6Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?
a. Reply to the email message and tell the intern he is irresponsible for believing virus hoaxes.
b. Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web address for the hoax information.
c. Ignore the message.
d. Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding hoax messages.
Ques. 7Being unsure of yourself can be harmful to your image.
Indicate whether the statement is true or false
Ques. 8Which of the following is NOT an example of good email etiquette?
a. Answer every email message as soon as it is received.
b. Forward an email from another person only with the permission of the original writer.
c. Send short, direct messages that would typically be sent through memos.
d. Avoid sending messages when you are angry.
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