Collaboration ________.
A) usually leads to relational conflicts
B) ensures buy-in from all parties
C) is a good way to achieve workable solutions under time pressure
D) results in an I win, you lose outcome
E) usually results in a lose-lose situation
Ques. 2Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?
A) Compromise
B) Avoid confrontation
C) Collaborate to find the best solution
D) Accommodate
E) Compete to win
Ques. 3Avoiding a conflict instead of addressing it ________.
A) is never a good choice
B) is a poor choice if you think you have no chance of resolving the conflict to your satisfaction
C) should not be done if it interferes with productivity
D) usually results in a win-win situation
E) tends to lead to the conflict improving on its own
Ques. 4If you are involved in an affective conflict, you should ________.
A) choose to avoid a confrontation and deny that the problem exists
B) address the emotional issues before productively discussing the content of your work
C) use accusatory rather than neutral language to resolve the conflict
D) compete to win as a means of managing the conflict
E) frame your comments negatively while expressing your point of view
Ques. 5________ threaten someone's sense of personal identity or self-image.
A) Competing goals
B) Faulty assumptions
C) Differences of opinion
D) Ego conflicts
E) Relational differences
Ques. 6Relational conflicts ________.
A) will simply go away if you ignore them
B) may be a nuisance but have no real business costs
C) have caused employees to reduce their commitment to the job
D) can only be solved by using accusatory rather than neutral language
E) cannot be helped by mediation or intervention from supervisors
Ques. 7People who collaborate ________.
A) need to recognize that they may be motivated by different goals
B) cannot function unless they have different goals
C) rarely have conflicts arise due to working with different goals in mind
D) need to find solutions that address only one goal
E) are always motivated by the same goals
Ques. 8Conflicts that arise from people just not getting along, and not working very hard to overcome their differences, are said to be caused by ________.
A) competing goals
B) lack of information
C) differences of opinion
D) ego issues
E) relational issues
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