What is the first step in the reflective problem-solving approach?
a. Select a solution.
b. Establish criteria.
c. Analyze the problem.
d. Implement the solution.
e. Define the problem.
Ques. 2Clarifying goals, determining how the group will function, and setting standards is which part of the team development process?
a. Norming
b. Performing
c. Forming
d. Working
e. Storming
Ques. 3Knowing yourself is essential for attaining professional satisfaction.
Indicate whether the statement is true or false.
Ques. 4Capable team members tend to share which of the following characteristics?
a. They have been trained in how to work in teams.
b. They tend to have poor communication skills.
c. They tend to have narrow expertise.
d. They have difficulty with problem solving.
e. They have little clue about their group's goal.
Ques. 5Benefits of workplace teams include all EXCEPT which of the following?
a. Increased productivity
b. Reduced worker morale
c. Greater customer satisfaction
d. Reduced turnaround time
e. Reduced absenteeism
Ques. 6A team can be defined as people who work together, for a period of time, to achieve a goal.
Indicate whether the statement is true or false.
Quick Reply
