What should immediately follow the reasons for the decision when writing a bad news message using the indirect format?
A) A neutral buffer
B) The bad news
C) Contact information in the event the reader wants more information
D) Information on what the reader can do to avoid similar bad news in the future
E) An alternative to the bad news
Ques. 2What is the goal of explaining the reasons for the decision before providing the decision?
A) The readers are less likely to see the bad news in the middle of the paragraph.
B) The reader can follow the line of reasoning and is ready for the news.
C) The reader has time to calm down during the reading process when they know bad news is coming.
D) This writing style helps the writer better organize their thoughts, allowing them to soften the blow of the bad news.
E) This writing style allows the writer to minimize their responsibility for the news.
Ques. 3Which part of an indirect format message serves as a transition to the purpose of the message?
A) The apology
B) The news
C) The reasons for the news
D) The buffer
E) The explanation of company policy
Ques. 4When giving reasons for the decision, how should they be ordered?
A) Most negative first
B) Most controversial first
C) Most positive first
D) Most general first
E) Most detailed first
Ques. 5Using a statement in the buffer such as So that you can more easily find the printer with the features you need, we are enclosing a brochure that describes all the Epson printers currently available is an indication of what?
A) Cooperation
B) Fairness
C) Good news
D) Understanding
E) Resale
Ques. 6Which of the following helps to create an effective buffer in a message with negative news?
A) A statement to minimize the reader's concerns
B) A statement that is relevant and sincere
C) A statement that diverts attention from the problem
D) A statement that makes the reader think the message is actually good news instead of negative news
E) A statement that includes flattery or irrelevant information
Ques. 7When including writing a buffer that includes information that is favorable to the reader, what type of buffer is being used?
A) Agreement
B) Appreciation
C) Good news
D) Understanding
E) Fairness
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