Use ________ when you need to help your audience grasp key points about sets of data or visualize connections between ideas.
A) facts and figures
B) descriptions
C) visual aids
D) narratives or stories
E) references to authority
Ques. 2Whatever the length of your message, you should limit the number of major support points to roughly
A) two.
B) three.
C) six.
D) ten.
E) fifteen.
Ques. 3Narrative techniques are
A) inappropriate for professional communication.
B) acceptable in business, but only for messages organized in the direct approach.
C) an effective way to organize messages in a variety of business communication scenarios.
D) a great way to help the audience grasp key points about sets of data.
E) a way to minimize the effects of negative information.
Ques. 4As it applies to business communication, presenting information in a well-organized manner
A) helps your readers understand the message.
B) allows the reader to find issues for discussion.
C) takes more time to produce.
D) softens the impact of the message.
E) obscures the meaning for the reader.
Ques. 5Which of the following is an example of a message topic?
A) To get the board of directors to increase the research and development budget
B) Competitors spend more than our company does on research and development.
C) Funding for research and development
D) The research and development budget is inadequate in our competitive marketplace.
E) Research and development should be more important to our organization.
Ques. 6If your audience will be skeptical of or resistant to your message,
A) state your main idea and then present your evidence.
B) start with the evidence and build your case before presenting your main idea.
C) start by asking rhetorical questions to arouse the audience's interest in your message.
D) open your message with a humorous anecdote to establish rapport with the audience.
E) present your conclusions first to arouse the audience's interest in your message.
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