All of the following except ________ are best practices when using phones at work.
A) being positive and professional when you answer the phone
B) varying your vocal pitch and inflections so people know you're interested
C) enabling your voicemail, even if you don't check messages regularly
D) ending your calls with courtesy and clarity
E) responding to messages promptly
Ques. 2Successful teamwork, productive meetings, effective listening, and nonverbal communication depend on ________ among all participants.
A) exclusive face-to-face contact
B) mutual respect and consideration
C) common cultural reference points
D) the use of the latest communication technology
E) regularly scheduled meetings
Ques. 3When you're using a mobile device, making any of the following choices except ________ will reflect negatively on your professionalism.
A) talking loudly in open offices or public places
B) texting during a meal or while someone is talking to you
C) allowing incoming calls/texts to interrupt meetings or discussions
D) asking for permission before using your device's camera
E) using the device in the restroom
Ques. 4A new coworker from Russia asks you about North American greeting customs. You explain that in most business contexts,
A) women are not expected to shake hands.
B) it is not necessary to stand up before shaking hands if you are already seated.
C) shaking hands is an outdated custom in North America.
D) a firm handshake is expected when two people meet.
E) it is acceptable to shake hands only with men.
Ques. 5Using mobile phones during meetings is
A) routine in today's high-tech workplace.
B) now restricted or prohibited in many organizations.
C) an effective way to show your professionalism.
D) almost always acceptable, as long as your phone is in silent mode.
E) an effective way to show your ability to multitask.
Ques. 6When introducing yourself to someone in a business context, you should always include a brief description of
A) one of your personal interests or hobbies.
B) your role in the company.
C) your company's history.
D) your greatest accomplishment.
E) the correct spelling of your name.
Ques. 7Whenever you're representing your company online, all of the following except ________ will help you maintain a high standard of business etiquette.
A) differentiating facts from opinions
B) assuming that people are available to discuss work-related issues around the clock
C) following basic expectations of spelling, punctuation, and capitalization
D) watching your language and keeping your emotions under control
E) supporting facts with evidence
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