The social work's body positioning is an important part of his or her nonverbal communication. It is considered most conducive for good communication if the worker:
a. sits comfortably behind his or her desk
b. sits at a 90-degree angle to the client
c. arranges chairs so the knees of worker and client almost touch
d. faces the client directly
Ques. 2A social worker says to his client: You looked a bit angry when I mentioned the minimum fee charged for counseling. What are you thinking or feeling? What skill is being used by the worker?
a. confrontation or challenge
b. planning a message
c. following up on nonverbal communication
d. checking for message reception
Ques. 3Although the social worker disagreed with the client's decision to place her baby for adoption, she nevertheless supported the young woman's efforts to connect with an adoption agency. This would best be described as:
a. empathy
b. nonjudgmental attitude
c. sympathy
d. reframing
Ques. 4When teaching a client to directly confront a coworker about an offensive behavior, the social worker described the following three factors to address when confronting that person: a description of the troublesome behavior,
explaining the feeling the behavior created, and the tangible impact of the behavior. This would most accurately be termed:
a. explaining the purpose of communication
b. checking for acquiescence
c. asking a focused question
d. making an I-statement
Ques. 5A client's ambivalence about change can best be described as
a. being committed to actions that will bring about change
b. being clear that the change is not wanted
c. feeling that the change is both wanted and not wanted
d. not yet understanding the reasons change is needed
Ques. 6When making social work practice decisions, it is most important to
a. depend on past approaches that have worked to guide your actions
b. replicate the actions other social workers use in similar situations
c. reinforce self-determination by letting the client make the final decisions
d. critically examine all information to separate facts from opinions
Ques. 7Critical thinking is best described as
a. consciously evaluating how accurately we are considering relevant information
b. attempting to discover any manipulation of information by clients
c. recognizing that evidence-based information is always the most accurate
d. asking colleagues to critically evaluate your practice competencies
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