You have been given the task of creating localized versions of your company's software for overseas branches. What are your chief concerns?
What will be an ideal response?
Q. 2Customer service modules in CRM systems provide tools for:
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) sales quote generation.
Q. 3A(n) ________ table is a spreadsheet feature that displays two or more dimensions of data in a convenient format.
A) pivot
B) drill-down
C) ad hoc
D) multi-tier
E) sensitivity
Q. 4According to the ________ rule, if an action cannot be taken repeatedly, it is not right to take at all.
A) slippery-slope
B) risk aversion
C) categorical imperative
D) utilitarian principle
E) Golden Rule
Q. 5You have been hired by Inspiration Inc to help improve its profit margin. Inspiration Inc is a business communications consulting firm that services many clients in different industries throughout the world.
The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc's business processes and increase its profit margin?A) Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, to minimize redundant work on similar clients
D) Video conferencing system, to improve collaboration
E) MIS, to produce reports on the firm's operations
Q. 6CRM systems help businesses achieve which of the following business objectives?
A) Enhanced customer intimacy
B) Automated production forecasts
C) Faster time to market with new products and services
D) Enhanced supplier intimacy
E) Automated accounting processes
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