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An answering service for a doctor's office wants to evaluate the service by simulation calls. They ...

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An answering service for a doctor's office wants to evaluate the service by simulation calls. They ...

An answering service for a doctor's office wants to evaluate the service by simulation calls. They used past data to determine the distributions for the time between calls and the time spent on the phone with patients.

Use the table below to manually simulate 8 calls. The time of the call and the service time have already been determined.

Customer Number	Time of Call	Time call answered	Service Time	Time call ends	Customer Wait Time	Operator Wait Time
1	15	15	25	40	0	15
2	45	45	25	70	0	5
3	70		15
4	95		45
5	125		15	155
6	150		35
7	175	190	25		15	0
8	205		25	240	10	0

A)	Calculate the average waiting time per customer.

B) Calculate the utilization of the operator.

Textbook

Introduction to Management Science

Edition: 13^th

Author: Taylor

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Gunveen Author

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this is exactly what I needed

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Smart ... Thanks!

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