(Solved) A party is kept waiting for an unacceptable length of time for their entrees due to a malfunction of ...

A party is kept waiting for an unacceptable length of time for their entrees due to a malfunction of the POS system. The server resolves the complaint by voiding the entire dinner bill, including several bottles of wine. How can the manager coach the employee effectively regarding this action?

▸ Praise the server for taking ownership but suggest that the solution was overly generous for the degree of severity of the issue; discuss and suggest acceptable solutions with the server for the future

▸ Publically condemn the server for ridiculously overcompensating for the wait; discipline them by demoting to busser; this should serve as an example to other staff

▸ Let the incident pass; in the scheme of things it will all balance out; quietly start cutting the server from the best stations and work shifts and leave it to them to figure it out

▸ Recover the credit card on file with the reservation and place the dinner charge less appetizers as compensation for wait; send the cardholder a note with the implication that they took advantage of the server

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A party is kept waiting for an unacceptable length of time for their entrees due to a malfunction of ...

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