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serenanurse serenanurse
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2 weeks ago
Which three suggestions are best for dealing with customers on the phone? (Choose three.)
A) Avoid a condescending tone.
B) Speak louder than you would if they were there in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they cant see you, the results will be heard in your tone.  
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.
Textbook 
Complete A+ Guide to IT Hardware and Software

Complete A+ Guide to IT Hardware and Software


Edition: 8th
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stevengu246stevengu246
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