Top Posters
Since Sunday
g
3
3
2
J
2
p
2
m
2
h
2
s
2
r
2
d
2
l
2
a
2
Home Q & A Board Science-Related Homework Help Computer Studies
New Topic  
serenanurse serenanurse
wrote...
Go to Answer
Posts: 166
Rep: 0 0
A year ago
Which three suggestions are best for dealing with customers on the phone? (Choose three.)
A) Avoid a condescending tone.
B) Speak louder than you would if they were there in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they cant see you, the results will be heard in your tone.  
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.
Textbook 
Complete A+ Guide to IT Hardware and Software

Complete A+ Guide to IT Hardware and Software


Edition: 8th
Author:
Read 40 times
1 Reply
Replies
Answer verified by a subject expert
stevengu246stevengu246
wrote...
#1
Posts: 475
Rep: 10 0
A year ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

serenanurse Author
wrote...

A year ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
rene_ram97
wrote...

Yesterday
Thank you, thank you, thank you!
missnoname
wrote...

2 hours ago
This helped my grade so much Perfect
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1104 People Browsing
 136 Signed Up Today
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 146
  
 325
  
 257