Recent Posts • Latest Topics • Unanswered Questions

Elizabeth, the eager computer design technician, is trying to help a customer decide on a sound ...

ralvaro91

wrote...

Go to Answer

Posts: 169

Rep:

A year ago

Elizabeth, the eager computer design technician, is trying to help a customer decide on a sound ...

Elizabeth, the eager computer design technician, is trying to help a customer decide on a sound system. The customer is angry because (1) no sound is coming out of the home computer, (2) Elizabeth continues to ask whether he wants a 2.0 or 2.1 subsystem, and (3) the customer cannot remember where he placed his car keys as he was browsing components in the store. What advice would you give Elizabeth for handling this customer.
A) Apologize and help him find his keys.
B) Tell the customer that because he doesnt know the difference between 2.0 and 2.1 to get the 2.1 subsystem because it will sound better to a guy.
C) Ask the customer to bring the computer in to ensure that whatever is causing the sound issue now wont affect the upgrade.
D) Be polite but firm with the customer and tell him that his behavior is unacceptable.
E) Show empathy to the customer. Continue to ask open-ended questions about which sound system he wants.

Textbook

Complete A+ Guide to IT Hardware and Software

Edition: 8^th

Author: Schmidt

Read 37 times

1 Reply

Report

Replies

Answer verified by a subject expert

jmoney5

wrote...

Posts: 470

Rep:

A year ago

More solutions for this book are available here

Report

Related Topics

ralvaro91 Author

wrote...

A year ago

Helped a lot

jcarter

wrote...

Yesterday

Just got PERFECT on my quiz

aznzergs

wrote...

2 hours ago

Correct

New Topic

Quick Reply

Explore

Post your homework questions and get free online help from our incredible volunteers

930 People Browsing

Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook

Live Chat

Related Images

283

252

167

Your Opinion

Previous poll results: Who will win the 2024 president election?

It's sore throat season, why does my mucus have red spots?

Bonobos, Chimpanzees, and the 98% DNA Link

The Toxic Skin and Fungi Defense

Courses by Biology Forums

Strange Ingredients Lurking in Doritos Chips

Ready to ask a question on Biology Forums? Try it out

Join Our Community

Biology Forums - Study Force is a free online homework help service catered towards college and high school students. Get homework help and answers to your toughest questions in biology, chemistry, physics, mathematics, engineering, accounting, business, humanities, and more. Master your assignments quickly with thousands of step-by-step solutions to countless textbook questions asked and answered by our members. If we don't have your question, don't worry. You can ask any homework question and get expert homework help in as little as two hours.

Our extensive online study community is made up of college and high school students, teachers, professors, parents and subject enthusiasts who contribute to our vast collection of study resources: textbook solutions, study guides, practice tests, practice problems, lecture notes, equation sheets and more. With our help, your homework will never be the same!

Join for free today

How is Biology Forums - Study Force different than tutoring?

Home Search Q & A Board Gallery Resource Library Blog Dictionary Chat	Quick Links Start a Topic Latest Topics Unanswered Questions Courses Study Tools Browse by Textbook	Social Facebook YouTube Community Stats Who's Online Trending Staff	Help About Us Take the Tour Study Tips Posting Guidelines Terms and Policies Contact Us
Biology Forums - Study Force © 2010-2024 \| Powered by SMF \| SMF © 2015, Simple Machines \| Sitemap Biology-Forums.com is not affiliated with any publisher. Book covers, title and author names appear for reference only.