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nailat nailat
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Posts: 2268
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7 years ago
When a customer reveals confidential information about a competitor to a salesperson, the preferred course of action is for the salesperson to:
A) preserve the confidentiality of information they receive
B) accurately relate the details to top management
C) inform the competing company about the useful information in exchange for a sale
D) request that the customer not comment further because of the conflict of interest
E) clarify the details to make sure the information is correct
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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NicroNicro
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7 years ago
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nailat Author
wrote...
#2
7 years ago
Makes a lot of sense now, appreciate it
wrote...
#3
7 years ago
glad you liked it
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