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nailat nailat
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8 years ago
Which of the following is the best use of a CRM system for an AdVance salesperson in terms of relationship strategy?
A) remembering customers' birthdays to send them cards to maintain a personal connection and request referrals
B) sending regular emails to customers to check on the performance of a previously purchased AdVance fertilizer
C) sending emails reminding prospects that AdVance can mix custom fertilizer formulations
D) tracking the salesperson's activities and sales on a weekly and monthly basis
E) determining what information is still needed to complete the customer's file
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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NicroNicro
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8 years ago
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nailat Author
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#2
7 years ago
Makes a lot of sense now, appreciate it
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